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- ONE LIVE CHAT SERVICES ARE NOW AVAILABLE
ONE LIVE CHAT SERVICES ARE NOW AVAILABLE
Ocean Network Express Live Chat services are now available in more th🍰an 40 countries.
We offer several options via our Live Chat services for some of the queries regard🐼ing Exports and Imports.
Live Chat services are also available via eCommerce Portal in selected🌱 countries, which requires login to our eCommerce Portal.
Customers can start chatting with our agents based on the options they have selected to receive quick responses. Live Chat, eCommerce Live Chat and ONE QUOTE Live Chat support hours vary across individual countries. Please see below:| Country/ Region | Live Chat Support Hours |
eCommerce Live Chat |
|---|---|---|
| Local Time | Local Time | |
| English language support except for Brazil and Latin America countries |
||
| Mon - Fri: 8AM - 8PM | Mon - Fri: 8AM - 8PM | |
| Mon - Fri: 8AM - 8PM | Mon - Fri: 8AM - 8PM | |
|
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM |
|
|
Mon - Fri: 8:15AM - 4:45PM |
Mon - Fri: 8:15AM - 4:45PM *Not available during lunch hour 12:45PM - 2:15PM |
|
| Mon - Fri: 8:30AM - 5:30PM | Mon - Fri: 8:30AM - 5:30PM | |
| Mon - Fri: 9AM - 5:30PM | Mon - Fri: 9AM - 5:30PM | |
| Mon - Fri: 9AM - 5:30PM | Mon - Fri: 9AM - 5:30PM | |
| Mon - Fri: 9AM - 6PM | Mon - Fri: 9AM - 6PM | |
| (from 7 June 2021) | Mon - Fri: 8AM - 5PM | Mon - Fri: 8AM - 5PM |
| (from 7 June 2021) | Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM |
| Mon - Fri: 8AM - 4:30PM | Mon - Fri: 8AM - 4:30PM | |
|
Hong Kong and Guangdong: |
Hong Kong and Guangdong: Mon - Fri: 9AM - 5:45PM *Not available during lunch hour 12:30PM - 2PM Xiamen/Fuzhou: Mon - Fri: 9AM - 5:30PM **Not available during lunch hour 12PM - 1:30PM |
|
| Mon - Fri: 8:30AM - 5:30PM | Mon - Fri: 8:30AM - 5:30PM | |
| Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM | |
| Mon - Fri: 9AM - 6PM | Mon - Fri: 9AM - 6PM | |
| Vietnam | Mon - Fri: 8AM - 5:30PM | Mon - Fri: 8AM - 5:30PM |
| Mon - Fri: 10AM - 5PM | Mon - Fri: 10AM - 5PM | |
| Mon - Fri: 9AM - 5:30PM | Mon - Fri: 9AM - 5:30PM | |
| Mon - Fri: 8:30AM - 5:30PM | Mon - Fri: 8:30AM - 5:30PM | |
| Mon - Fri: 8:30AM - 5:30PM | Mon - Fri: 8:30AM - 5:30PM | |
|
Mon - Fri: 9AM - 5PM |
Mon - Fri: 9AM - 5PM | |
|
Mon - Fri: 9:30AM - 7PM |
Mon - Fri: 9:30AM - 7PM Sat: 9:30AM - 3PM *Not available during lunch hour 1PM - 2PM |
|
|
Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM | |
| Mon - Fri: 8AM - 6:00PM | Mon - Fri: 8AM - 6:00PM | |
| Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM | |
| Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM | |
|
Mon - Thur: 8:30AM - 5PM |
Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:15PM |
|
|
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM *Not available during lunch hour 12PM - 1:30PM |
|
|
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM | |
|
Barcelona: |
Barcelona: Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 1:30PM - 2:30PM Valencia: Mon - Fri: 9AM - 5:30PM **Not available during lunch hour 2PM - 3:30PM Algeciras: Mon - Fri: 8:30AM - 5:30PM **Not available during lunch hour 2PM - 3PM Bibao: Mon - Fri: 9AM - 5:30PM **Not available during lunch hour 2PM - 3PM |
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|
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 9AM - 5:30PM | |
|
Mon - Fri: 8:30AM - 5:30PM |
Mon - Fri: 8:30AM - 5:30PM *Not available during lunch hour 12:30PM - 1:30PM |
|
| Mon - Fri: 8:30AM - 4PM | Mon - Fri: 8:30AM - 4PM | |
| Mon - Fri: 8AM - 4PM | Mon - Fri: 8AM - 4PM | |
|
Mon - Thur: 8:30AM - 5PM |
Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:30PM |
|
|
Mon - Thur: 8:30AM - 5PM |
Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:30PM |
|
| Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM | |
| Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM | |
|
Mon - Fri: 8:15AM - 4:45PM |
Mon - Fri: 8:15AM - 4:45PM *Not available during lunch hour 12PM - 1PM |
|
|
Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM Sat: 9AM - 2PM |
|
| Sun - Thur: 9AM - 5PM | Sun - Thur: 9AM - 5PM | |
| Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM | |
| Mon - Fri: 8:30AM - 4:30PM | Mon - Fri: 8:30AM - 4:30PM | |
| Mon - Fri: 8AM - 4:30PM | Mon - Fri: 8AM - 4:30PM | |
| Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM | |
| Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM | |
| Mon - Fri: 8AM - 4PM | Mon - Fri: 8AM - 4PM | |
| Mon - Fri: 8AM - 4:30PM | Mon - Fri: 8AM - 4:30PM | |
|
Mon - Fri: 8AM - 4:30PM |
Mon - Fri: 8AM - 4:30PM *Not available during lunch hour 12PM - 1PM |
|
| Mon - Fri: 8AM - 4PM | Mon - Fri: 8AM - 4PM | |
|
Mon - Fri: 8AM - 4:45PM |
Mon - Fri: 8AM - 4:45PM Sat: 8:30AM - 12PM |
|
| Mon - Fri: 9AM - 6PM | Mon - Fri: 9AM - 6PM | |
|
Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM Sat: 8AM - 1PM |
|
| Mon - Fri: 9AM - 5:30PM | Mon - Fri: 9AM - 5:30PM | |
| Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM | |
| Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM | |
| Mon - Fri: 9AM - 6PM | Mon - Fri: 9AM - 6PM | |
| Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM | |
| Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM | |
|
Mon - Fri: 9AM - 6PM |
Mon - Fri: 9AM - 6PM Sat: 8AM - 12PM |
|
| Sun - Thur: 8AM - 5PM | Sun - Thur: 8AM - 5PM | |
| Mon - Fri: 8AM - 5PM | Mon - Fri: 8AM - 5PM | |
| Mon - Fri: 8AM - 5PM | Mon - Fri: 8AM - 5PM | |
| Mon - Fri: 8:30AM - 5PM | Mon - Fri: 8:30AM - 5PM | |
| Mon - Fri: 8AM - 5PM | Mon - Fri: 8AM - 5PM | |
|
Mon - Thur: 9AM - 6PM |
Mon - Thur: 9AM - 6PM Fri: 9AM - 12AM |
|
| Mon - Fri: 8AM - 5PM | Mon - Fri: 8AM - 5PM | |
| Mon - Fri: 8AM - 5PM | Mon - Fri: 8AM - 5PM | |
| Mon - Fri: 8AM - 5PM | Mon - Fri: 8AM - 5PM | |
| Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM | |
| Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM | |
| Mon - Fri: 8AM - 4PM | Mon - Fri: 8AM - 4PM | |
| Mon - Fri: 8AM - 5PM | Mon - Fri: 8AM - 5PM | |
| Sun - Thu: 7AM - 3PM | Sun - Thu: 7AM - 3PM |
Please select any of the above countries/regions and start chatting with us today!